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Privacy Policy 

The National Alliance on Mental Illness of Utah (“NAMI Utah”) respects your privacy. This privacy and security policy (“Privacy Policy”) explains how we process and protect personally identifiable information or personal data (“Personal Information”). 

Your Privacy and Our Commitment to Our Donors 

We will not sell, share, or trade our users’ or donors’ names or Personal Information with any other entity (aside from vendors necessary to provide our services, such as payment processors), nor send mailings to our donors on behalf of other organizations. This policy applies to all information received by NAMI Utah, both online and offline, on any Platform (“Platform” includes the NAMI Utah website and mobile applications), as well as any electronic, written, or oral communications. To the extent any donations are processed through a third-party service provider, our donors’ information will only be used for purposes necessary to process the donation. 

Collecting and Processing Personal Information 

The Personal Information that we may collect depends on the nature of the relationship we have with you. If you interact with us through our website, we may collect contact and demographic information through online forms or via your direct communications with us. Our website may also collect Personal Information automatically, such as your IP address, including through cookies or other online trackers as described below. If you are a donor, we may also collect financial information to process your donation through online forms or via direct communication with you. 

If you are a volunteer or an advocate, we may collect identification and contact information, including full name, phone number, email, address, and emergency contact name and phone number. Additional demographic and personal information is collected when volunteers participate in NAMI Utah services in alignment with our standard operating procedures for the program as outlined in the following paragraph. 

If you seek our help, such as through our classes, support groups, referrals, by calling our helpline, or by using our online chat or text feature, we may collect identification and contact information, including full name, phone number, email, postal zip code, full address, and date of birth for your ill relative (when applicable); demographic information including gender identity, date of birth, race, ethnicity, sexual orientation, and primary language; and personal information including your relationship to mental illness and other pertinent information. For class registrants, we collect additional personal information including diagnosis of self or ill relative (when applicable), information related to the onset of mental illness, treatment and hospitalization history, and other Personal Information you choose to provide as part of receiving our services, including Personal Information that may lead to an inference of your health status or diagnosis.  

Cookies, IP Address, and Other Information Collected Automatically 

Like most websites, ours collects necessary technical information to allow you to access and interact with our website. We do this through the use of cookies and other online trackers. NAMI Utah does not share this information with third parties, nor use it for any purpose beyond operating our website and analyzing its use to improve user experience. If you do not wish to be tracked via cookies, please decline cookie tracking when you visit the website, or visit the help pages of your web browser to clear your cookies. For more information on how to manage cookies, you may choose to visit unaffiliated third-party websites, such as https://allaboutcookies.org/how-to-manage-cookies

Security Precautions 

The security of your Personal Information is very important to us. We have implemented reasonable administrative, technical, and physical safeguards designed to protect your Personal Information. While we strive to protect your Personal Information and privacy, no data transmission or storage is 100% safe. We cannot guarantee or warrant the security of any information disclosed or transmitted to us and cannot be responsible for the theft, destruction, or inadvertent disclosure of Personal Information. 

Links to Other Sites 

Our Privacy Policy does not cover links to websites operated by third parties, and we are not responsible for the content on those websites or their privacy or security practices. Please review the privacy policy of each third-party website before you provide any Personal Information to those sites. 

Children’s Privacy 

NAMI Utah does not knowingly collect Personal Information from anyone under 18 years of age. If you are under 18, please do not submit any Personal Information on our website. 

Deleting Your Personal Information 

NAMI Utah retains Personal Information for as long as reasonably necessary to fulfill the business purpose(s) for which it was collected, conduct audits, enforce our legal rights, prevent fraud, and ensure security, or comply with our legal obligations. If you haven’t had services with us in seven (7) years or more and would like us to delete your Personal Information, please make that request through the contact information provided below. 

Changes to Our Policy 

Our Privacy & Security Policy is intended to provide you with the safest and most secure experience possible. Since technologies change, we reserve the right to change, modify, add, or remove portions of our Policy at any time without prior notice. Please periodically review our Policy for changes. 

Acceptance of Privacy Policy 

By using NAMI Utah’s website you agree to the terms of this Privacy Policy. From time to time NAMI Utah may make changes to our website’s technology and this privacy policy, and your continued use of our website shall be your agreement to these changes. 

Opt Out 

If you do not wish to receive any further communications from NAMI Utah please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at 801-323-9900. 

To Contact Us 

If you have any questions, concerns, or would like further clarification, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us: NAMI Utah, 3269 S Main St #230, Salt Lake City, UT 84115